Backlash Brewery: Terms & Conditions

Membership:

Backlash Brewery operates on a membership system for purchases. A membership subscription is for 12 months at a time, the current membership fee is £50 inc VAT. The membership period will begin from the date your subscription fee is cleared in our bank account. From that day customers have 14 days to opt out of membership. This can be done in writing to our address or via email to backlash@dontynepal.com. After this date subscriptions will be non-refundable and will expire after 12 months.

We will contact customers approximately 30 days prior to their membership expiry to ask if you wish to renew. If payment is received prior to the expiry date the membership will roll on from the previous expiration date. If payment is received after the expiry date of your membership, your new membership period will start from the date of receipt and you may experience an interruption to access to the website from expiry to the new start date.

Membership entitles you to access to the site and to make orders online. Members will also have access to special rates and discounts on various products, services and events. We will advertise these on the site and via “newsletters” sent by email via mailchimp. You can choose not to receive these newsletters, however this may mean you do not receive prompt updates of these various offers.

See our Privacy Policy for full details on managing your preferences on direct marketing as well as how we manage your personal information.

Backlash Brewery membership may be revoked in the event of members who are not fulfilling their responsibilities as members. These responsibilities include, but are not limited to; being respectful to staff when discussing orders or issues with an order, not reselling or redistributing our products to third parties and ensuring our alcoholic products are not supplied to anyone under 18 years of age.

Orders:

Backlash Brewery will make every effort to ensure a reasonable supply for customer demand of our products and keep our website up to date with what is available. However, the nature of our business means that from time to time we will be out of stock on certain ales. If this is the case and you have placed an order, we will contact you to advise and recommend an alternative or advise of brewing times.

Brewing times can be several weeks depending on supply. If you require an order for a specific occasion (Christmas, birthday etc), please contact us in good time in advance to ensure we can fulfil your order.

Age Restrictions:

You must be 18 years or over to purchase alcoholic beverages from this site. It is an offence to purchase or attempt to purchase alcohol if you are under the age of 18.

If you are purchasing for another person, the recipient must also be aged 18 or over. Upon collection or delivery, our staff may ask for proof of age of the recipient of the delivery. If this proof can not be given, then staff will not provide the alcohol to that recipient.

Once you have taken receipt of delivery, the recipient is responsible for it.

Prices & Payment:

All prices are quoted in pounds sterling. Prices are per item, case, or cask as indicated. Prices are inclusive of UK duty and VAT at a rate of 20% unless otherwise indicated. Any delivery charges that may be applied are additional to the unit prices shown. Bottles are 500ml unless other wise stated.

Payments are to be made via bank transfer, we do not accept card payments at this time. Once orders are received, we will issue an invoice no later than the next working day from receipt of order. Orders will only be made for collection or delivery once cleared funds are received in to our back account.

Special Offers & Discounts:

Any special offers, discounts etc will be marked clearly on the website and we reserve the right to change or terminate any special offers or discounts at any time.

Right to Cancel, Refund / Returns

The Customer may cancel their order, for any reason and at any time, up to fourteen days after the Customer has received their goods. In the event that the Customer wishes to cancel their order, the Customer must contact Gamer Nights by writing or by email to backlashbrewery@dontynepal.com.

Should a customer wish to invoke their right to cancel on any item, the product must be returned to Backlash Brewery in its original packaging and in an acceptable condition with all seals and wrappings.

Should the Customer invoke their right to cancel, the following Terms apply:

If Backlash Brewery has not released the order (either by collection or delivery) we will cancel the order and arrange refund to the customer’s account.

If Backlash Brewery has already despatched the product, the Customer undertakes the responsibility to return that product to Backlash Brewery. In this event, Gamer Nights will refund the cost of the item, but will not refund any postal charges paid by the Customer as part of their initial order. The Customer must return the item to Backlash Brewery within 21 days of receipt to qualify for a refund.

If you find any issues with the quality of our product or if you have damage in your order, please contact us at the earliest opportunity and we can arrange refunds or replacements.

Refunds for such issues will only be provided once we have seen and analysed the product and/or packaging. Customer’s will be asked to provide acceptance of the condition of order upon receipt.